Delete Your Account

Last updated: August 2026

You can permanently delete your CrewPilot account and all associated data at any time. There are two ways to do this — directly in the app, or by sending us a request by email.

Option 1: Delete it yourself

This is the fastest method and takes effect immediately.

On the Android app

  1. Open the CrewPilot app and sign in.
  2. Go to Settings.
  3. Scroll to the bottom and tap Delete Account.
  4. Review the confirmation screen listing what will be deleted.
  5. Confirm your identity with the one-time password (OTP) sent to your registered mobile number.
  6. Tap Yes, Delete Everything.

On the web dashboard

  1. Sign in at crewpilot.co.in.
  2. Go to Settings.
  3. Scroll to Danger zone and click Delete account.
  4. Review the list of what will be deleted, then type DELETE to confirm.
  5. Click Yes, delete everything.

If you have been signed in for a long time, you may be asked to sign in again before the deletion can be completed. This protects your account from being deleted from an unattended device.

Option 2: Request deletion by email

Use this method if you can no longer sign in — for example if you have lost access to your registered mobile number — or if you are a supervisor or worker rather than a contractor. We will process the deletion on your behalf.

Send an email to support@crewpilot.co.in with the subject line “Account Deletion Request”, and include:

  • The mobile number registered with your CrewPilot account
  • Your name and company/firm name as entered in the app

To protect your data, we will verify your identity before deleting anything — typically by confirming a one-time password sent to your registered mobile number. We respond to all deletion requests within 30 days.

What gets deleted

Deleting your account permanently removes:

  • Your profile, company/firm details, and EPFO code
  • All worker records (names, mobile numbers, trades, wage rates, UPI IDs, UAN numbers)
  • All attendance records
  • All payroll, advance, and payout records
  • All face recognition data, including any stored biometric embeddings
  • Your push notification token and device identifiers

Deletion is permanent and cannot be undone. We recommend exporting any reports you need before you begin.

What we retain, and for how long

  • Account and worker data is deleted from our active systems immediately, and purged from backups within 30 days.
  • Payment and invoice records are retained for up to 7 years, as required by Indian accounting and tax law. These are kept for statutory compliance only and are not used for any other purpose.

Deleting an individual worker

If you only want to remove a single worker rather than your whole account, open the worker's profile in the app and choose Delete Worker. This permanently removes that worker's record, any enrolled face data, and all of their attendance, check-in, advance and payout history — leaving the rest of your account intact.

Questions

For anything related to deletion or your data rights, contact support@crewpilot.co.in. See our Privacy Policy for full details on how we handle your data.