1. Overview
This Cancellation & Refund Policy applies to all subscription purchases made on CrewPilot (web at crewpilot.co.in or via the CrewPilot Android app). By subscribing to a paid plan, you agree to the terms below.
2. Subscription Plans
CrewPilot offers the following plans:
| Plan | Price | Billing |
|---|
| Free | ₹0 | No billing, forever free |
| Growth | ₹299 / month ₹399 (launch offer) | One-time payment, manual renewal |
| Pro | ₹499 / month ₹799 (launch offer) | One-time payment, manual renewal |
Subscriptions are not auto-renewed. Each payment activates the plan for one billing period. You must manually renew to continue on a paid plan after expiry. All prices are inclusive of applicable GST.
3. Cancellation
- Since subscriptions are not auto-renewed, there is no recurring charge to cancel. Your plan simply expires at the end of the paid period.
- After expiry, your account reverts to the Free plan automatically. Your data is retained — no worker records or attendance history is deleted.
- You may delete your account at any time from App Settings → Delete Account. Account deletion is permanent and removes all associated data within 30 days.
4. Refund Policy
General Rule: No Refunds
All subscription payments are non-refundable. We do not provide refunds or credits for partial months, unused periods, or downgraded plans.
Exceptions — Refund Considered
We will review a refund request if:
- Duplicate payment: You were charged more than once for the same subscription period due to a technical error.
- Service unavailability: CrewPilot was inaccessible for more than 72 consecutive hours during your paid period due to a fault on our end (not due to third-party outages or force majeure).
- Unauthorized charge: A payment was made without your authorization (report to us within 7 days of the charge).
How to Request a Refund
- Email billing@crewpilot.co.in within 7 days of the payment date.
- Include your registered mobile number, Razorpay payment ID, and the reason for the request.
- We will respond within 3 business days with our decision.
- Approved refunds are processed to the original payment method within 5–7 business days.
5. Free Plan
The Free plan is available at no cost and requires no payment details. There is nothing to cancel or refund on the Free plan.
6. Payment Processing
Payments are processed securely by Razorpay. CrewPilot does not store your card or bank account details. For disputes related to payment processing errors, you may also contact Razorpay support directly.
7. Contact
For any billing or refund queries: